If another window opens, click the End Task button again to confirm stopping that program. Once open, highlight the program that is not responding and click the End Task button to terminate the program.
The first step to try and resolve the program not responding is to press the Ctrl+ Alt+ Del keys on your keyboard to open the Close Program or Task Manager window. We recommend reviewing and trying each troubleshooting step in order, as they build upon each other.
Below we walk through each of the troubleshooting steps in the process to fix a non-responding program. To try and fix the program that is not responding, there are multiple steps you can take. For example, a conflict between the program and hardware in the computer, lack of system resources, or software bugs can cause Windows programs to stop responding. When a Windows program stops responding, freezes, or becomes unresponsive it can be caused by many different problems.
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